An ode to Comcast:
O’ dear Comcast,
Who’s tech support ain’t so fast.
You put me on hold
again and again.
When you will answer,
no one knows when.
I used to get,
my answers fast.
But that is all,
well in the past.
Though I wasn’t given
the chance to fight.
You swooped right in,
and killed Insight!
———————–
Yeah, I got put on hold again. I called to find out if I was having an outage in my area or if I had a problem with my modem. Another hour on hold, another 60 minutes gone. Insight had a system where when you called in it would let you know if there was an outage in your area so you didn’t have to sit there and wait for someone to take your call. Even if you did decide to wait, it wasn’t that long!
Dear Comcast, hire some more people to answer the phones or at least give me the number to my local office so I am not losing so much of my life waiting for you. Comcastic? Whatever!
On behalf of Comcast, I would like to extend my sincere apologies for your experience.
I am sorry to hear that you were on hold for a long time when you called your local office. I wanted to let you know that it is our normal procedure to notify customers though recording, about any outages in any affected areas. As you stated, we agree that no one should have stay on the line to wait for this type of information. I will definitely share your experience with our local leaders so that we could address the situation. I would like to learn more about your experience. If it is not so much of a trouble, will you please send me an email with your contact information?
Sincerely,
Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com
Funny……”press one for english…..two for Slavick!”
@Joey: It’s even funnier when you see the comment above!
@Mark C: I don’t send out personal info through email as a general rule but I will email you my account number. If you are really from Comcast, you should be able to get it from that!
Is anyone else feeling a 1984 vibe at the moment?
Hi Jeff – I completely understand. I received your email amd I will be calling you based on the phone number indicated on your account.
Looking forward to speaking with you,
Mark C.
Comcast Executive Offices
I left a comment here… I distinctly remember saying that it was nice of Mark C. to apologize…
Musta’ got lost. Like my brain.
Pingback: Alright, maybe not too substantial.