Dear Comcast,

Why oh why does everything have to be so difficult when dealing with you? I call with an issue and you escalate and tell me you’ll be in touch. A few weeks later I get an email saying to call at which time the person I talk to has no clue at all what they are doing nor do they seem to care about my problem. That call ends with the agent informing me that it says on the screen that my issue has been escalated and they’ll be in touch.
First off you overcharged me for a year, yes I know shame on me for not reading my bill. But I finally notice and you take the charge off and tell me it has to be escalated to get a refund. no biggie but then the next month my bill went up over $40. So you took off the errant charge and raised my cable and internet charges wow thanks! Meanwhile I’m still waiting for a refund which I am beginning to realize I will never see. It seems that since you have competition in this area now you would be a bit more competitive.
You’re making the decision very easy!